Olympic Support News
SIA rebuts Oracle on anti-competitive policies
The ongoing debate between the Service Industry Association and Oracle over the perceived anti-competitive policies regarding hardware maintenance of Oracle's Sun Microsystems products has taken a new turn following a response to the issues that the SIA have raised with United States Attorneys and the European Union.
The SIA, with a membership of over 130 Independent Service Organisations is very concerned with the changes that some major vendors have made to the terms of their end-user support contracts. The SIA sees these "all or nothing" conditions as a disincentive for fair and equitable competition in the market. Backing the smaller ISO organizations is important. Maintaining a robust, thriving hardware market that offers a choice tailored to budgets and a greater amount of flexibility within service level agreements brings benefits for the IT industry overall and the Channel in particular.
See:
Point by Point Rebuttal to Michigan AG Letter of February 2011
ICCC Oracle Responce to MI AG - February 2011
Olympic Support goes further with smarter and faster networking support
Working with a Pan-European information delivery platform requires speed, innovation and flexibility. When that telecoms provider services major organisations, mid-size businesses and wholesale customers with a powerful IT resources, managed services, networking and communication solutions that covers 21 countries, 33,000km network in 38 major European cities with direct fibre connections into 17,000 buildings and 19 data centres, it expects efficient and reliable service delivery.
Read the full article here.
Olympic Support a proves a valuable asset for global investment group
When you're one of the biggest players in the global investment market, sharing knowledge, ideas, resources, and country-specific market expertise, maintaining the organizational structure and streamlining operations to improve the flow of data is crucial.
Read the full article here.
Oracle Changes Solaris 10 Licensing and Support
Now that Oracle has completed its acquisition of Sun, its strategy for Solaris customer support is becoming more clear. And that starts with changes to the license and support terms that may limit use of Solaris 10. Supported hardware and technical support contracts are at the heart of those changes.
Read the full article here.
Oracle enacts 'all or nothing' hardware support policy
Oracle has adopted what amounts to an "all or nothing" hardware support policy, according to a document the vendor has posted on its Web site.
The policy, which went into effect March 16, states that "when acquiring technical support, all hardware systems must be supported (e.g., Oracle Premier Support for Systems or Oracle Premier Support for Operating Systems) or unsupported."
Read the full article here.
Olympic to support a leading French Bank with 100 plus UNIX Servers across Europe
For maintaining high levels of availability, perhaps no single industry tests support provision more than the financial services sector. With these institutions under mounting pressure to cut costs to maintain business critical levels, Olympic Support, working with a Channel Partner recently won a 3 year contract for the Europe wide support and maintenance of their enterprise network and storage infrastructure. The contract provided for high levels of availability, strong manageability, escalation and SLA.
Dutch Telecoms - Unix, Sun, HP Intel servers and multi-vendor environments maintained and supported across Europe
Telecommunications is now the basic messaging mechanism for all of today’s business and government institutions. The independence that Olympic Support brings to the multi vendor environment has helped a Channel Partner beat off competition to support a major Dutch Telecoms enterprise with service and spares for Unix, Sun, HP Intel servers. Covered by Olympic Gold, Remote Monitoring and Managed Services Provision.
Pharmacueticals Firm takes Olympic Support preferred service provider
Working alongside a channel partner, Olympic Support has been contracted to provide 24:7 maintenance to a leading UK Pharmacueticals Distribution company with a Sun and Solaris infrastructure, across over 20 sites nationwide. The reason our channel partner chose to go for independent rather than vendor support, "Sun were reluctant to support their Solaris 2.6 applications, so we came to Olympic Support due to their skills and commitment to Legacy"
Olympic Support announces record spending on training for HP Alpha, DEC, Sun, NetApp and VMware
Over the last financial year the training spend for Olympic Support Engineers increased by 300% in order to cope with advances in emerging technologies and as part of an ongoing commitment to Channel Partners to provide only the most highly qualified field engineers. A significant percentage of this was made available for a dedicated HP Certified Training Budget to support virtualised servers, software and troubleshooting mainframe-class partitioning issues.
